The purpose of this programme is to ensure that personnel carry out their work safely, efficiently and cost effectively in accordance with relevant schedules or project plans. They will be able to explain key factors underlying the effective use of resources, manage work place productivity and report on workplace operations. Also, they will be able to identify areas of service impact, analyse existing service standards and compare them to organisational service requirements and will to draw up and implement action plans to improve service standards.
Supervise workers at levels 2 and 3.
Supervise customer service standards.
Supervisors
Module One: Supervise workers at levels 2 and 3.
Lesson One: Plan the work methods and organize resources with individuals and teams.
Lesson Two: Update and achieve work objectives, delegate, control and organize individuals and teams.
Lesson Three : Supervise and manage production, work and services of individuals and teams.
Lesson Four : Evaluate performance of individuals and teams.
Lesson Five: Motivate team members.
Lesson Six: Different leadership styles.
Module 2: Supervise customer service standards.
Lesson One: Implement customer service standards in accordance with the prescribed organisational requirements.
Lesson Two: Improve customer service standards.
Lesson Three: Oversee the handling of customer queries and complaints.
| Title | Description |
|---|---|
| Qualification Id | 116380, 118028 |
| Nqf Level | 4 |
| Credits | 14 |
| Duration | 2 Days |
| Endorsement | LGSETA |
| Delivery Strategy | Face to face / Online |