This Programme is intended for elected political leaders and public sector officials involved with the service delivery activities that require use of public assets to render services to the communities. This Programme contributes to the development of management skills of South Africa's public officials and political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and values to employ client service techniques that are suited to varying customer behaviour and characteristics.
Introduction to Service delivery Strategy.
Analysing the relationship between service communication and client behaviour and characteristics.
Applying client service techniques.
Applying client techniques to high-risk customer relations.
Applying professional conduct in service provision.
Monitor and Evaluate Service Quality.
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4
Public officials and political executives, strategic executive managers, Councilors and other role-players contributing to the development of improved service delivery to communities.
Lesson One: Introduction to Service delivery Strategy.
Lesson Two. Analysing the relationship between service communication and client behaviour and characteristics.
Lesson Three: Applying client service techniques.
Lesson Four: Applying client techniques to high-risk customer relations.
Lesson Five: Applying professional conduct in service provision.
Lesson Six: Monitor and Evaluate Service Quality.
| Title | Description |
|---|---|
| Qualification Id | 120310 |
| Nqf Level | 5 |
| Credits | 6 |
| Duration | 2 Days |
| Endorsement | LGSETA |
| Delivery Strategy | Face to face / Online |