Manager set the tone and pace for everything in an organization. If you aspire to be in a leadership role, there’s an emotional element you need to consider. It’s what helps you successfully coach teams, manage stress, deliver feedback, and collaborate with others. The lack of emotional intelligence may exert far reaching consequences on managers performance and by extension, that of the organization.
Emotional intelligence is one’s ability to understand and manage his own emotions, as well as recognize and influence the emotions of those around him. This programme will equip successful managers as well as aspiring managers with the tools needed to understand their emotions and those of their employees. Importantly, it will prepare managers to be constantly aware of their feelings, what their emotions mean, and how these emotions can affect other employees.
Communication at NQF Level 4
Lower, middle and top management, supervisors, project managers, and anyone holding or aspiring to hold a leadership position in their organization.
| Title | Description |
|---|---|
| Qualification Id | 120305 & 120311 |
| Nqf Level | 5 |
| Credits | 18 |
| Duration | 2 Days |
| Endorsement | LGSETA |
| Delivery Strategy | Face to face / Online |